Refund policy

Returns & Refunds

At The Modern Party Co, each product is made to order, and many of our items are personalized specifically for your celebration. Please review all product details, sizing, and personalization carefully before placing your order.

Personalized and Made-to-Order Items

Because our products are custom-made or printed to order, we do not accept returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Incorrect spelling or personalization submitted by the customer
Event cancellation or date changes

Please carefully review all names, dates, destinations, colours, sizes, and other personalization details before completing checkout.

Damaged, Defective or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or different from what you ordered.

Include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, when applicable

After reviewing the issue, we will provide an appropriate replacement or refund at no additional cost when the item is confirmed to be damaged, defective, or incorrect.

Lost Packages

Please contact us if your tracking information indicates that your package may be lost. We will review the shipment information and work with the shipping carrier to determine the appropriate resolution.

Shipping Delays

Production and delivery dates are estimates and are not guaranteed. We are not responsible for shipping delays caused by carriers, severe weather, customs, holidays, incorrect addresses, or other circumstances outside of our control.